Contact Us
The fastest way to reach us is by email. We read every message and aim to respond within 2-3 business days. During major drops or restocks, response times may extend to 5 business days. For order-specific questions, include your order number in the subject line so we can pull it up immediately.
Use this for:
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Order questions and tracking help
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Returns and exchanges
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Sizing advice
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Product inquiries
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Wholesale and collaboration requests
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General questions
Before You Email
Check if your question is already answered:
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Shipping timeframes — see our shipping page
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Return policy — see our returns and exchanges page
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Sizing help — see our size guide
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Order tracking — check your shipping confirmation email first
Response Times
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General inquiries: 2-3 business days
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Order issues: 2-3 business days
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Return/exchange requests: 1-2 business days
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Collaboration/wholesale: 3-5 business days
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During drop weeks: up to 5 business days
We are a small team based in New York City. We do not have a phone line or live chat. Every response is written by a real person who knows the products, not a copy-paste template.
Social Media
Follow us for drop announcements, restock alerts, and behind-the-scenes content. We do not handle customer service through social media DMs — email is the only way to reach our support team.
Visit Us
We do not have a physical retail location at this time. All orders ship from our NYC facility. If that changes, we will announce it here and on our social channels first.